Quality of Telephone-Based Spoken Dialogue Systems

Quality of Telephone-Based Spoken Dialogue Systems offers a systematic overview of assessment, evaluation, and prediction methods for the quality of services such as travel and touristic information, phone-directory and messaging, or telephone-banking services. A new taxonomy of quality-of-service is presented which serves as a tool for classifying assessment and evaluation methods, for planning and interpreting evaluation experiments, and for estimating quality. A broad overview of parameters and evaluation methods is given, both on a system-component level and for a fully integrated system. Three experimental investigations illustrate the relationships between system characteristics and perceived quality. This current and comprehesive reference conatins information useful in all phases of system specification, design, implementation, and operation.

Author: Sebastian Möller
Binding Type: Hardcover
Publisher: Springer
Published: 11/12/2004
Pages: 469
Weight: 2.1lbs
Size: 9.56h x 6.42w x 1.27d
ISBN: 9780387231907
2005 Edition