Orchestrating Experiences: Collaborative Design for Complexity

Customer experiences are increasingly complicated--with multiple channels, touchpoints, contexts, and moving parts--all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

Author: Chris Risdon, Patrick Quattlebaum
Binding Type: Paperback
Publisher: Rosenfeld Media
Published: 05/01/2018
Pages: 336
Weight: 1.4lbs
Size: 8.90h x 6.00w x 0.70d
ISBN: 9781933820736