Information Services to Diverse Populations: Competent Humility for Library Professionals

Foreword by Cynthia Sturgis Landrum

The development of cultural competency skills and social awareness benefits LIS students, their future employers, and the library profession at large―not to mention library customers and society as a whole. Cooke's freshly updated text introduces readers to the contexts and situations that promote the development of empathy and build cultural competence. It marshals cutting edge research and relevant best practices to give readers a strong grasp of the political, social, economic, and technological divides among library patrons. It also covers outreach and library services to diverse populations, how to evaluate such services, and many other key topics. Complete with an updated syllabus, lesson plans, and exercises ready-made for course use, Cooke's text

• demonstrates why social responsibility is a foundational value of librarianship;
• considers library services to members of marginalized racial or ethnic groups, older adults, people with mental health or physical disabilities, neurodiverse library users, refugees and immigrants, people experiencing homelessness or hunger, those growing up in or experiencing poverty, members of the LGBTQIA+ communities, and people who are incarcerated;
• features a myriad of testimonials drawn from a wide variety of settings that highlight the experiences of library and museum practitioners who are working with diverse populations;
• introduces a new model of cultural competence and cultural humility;
• authoritatively covers such essential concepts as intersectionality, privilege, marginalization, cultural competence, cultural humility, and counter-storytelling along with discussions of how they interplay in the communities that libraries serve;
• explores the impact of overwhelming whiteness of the library profession and what can be done to recruit, welcome, mentor, and retain racially and ethnically diverse library workers; and
• identifies potential employment and networking opportunities related to diversity and social justice in librarianship.

Author: Nicole A. Cooke
Binding Type: Paperback
Publisher: ALA Neal-Schuman
Published: 06/01/2026
Series: Critical Cultural Information Studies
Pages: 264
ISBN: 9780838938669
2nd Edition